Načini dostave i informacije o isporuci
Informacije o dostavi, rokovima isporuke i načinima preuzimanja pošiljaka
Dostava proizvoda kupljenih putem Tobylex.net web shopa moguća je isključivo na području Republike Hrvatske.
Kupcima omogućujemo više različitih načina dostave i preuzimanja pošiljaka kako bismo osigurali što bržu, sigurniju i fleksibilniju isporuku.
1. Načini dostave
Dostavu pošiljaka vršimo putem sljedećih dostavnih službi i partnera:
- Hrvatska pošta – Paket24
- HP Paketomati
- BOX NOW paketomati
- GLS dostava na adresu
- GLS Paketomati
- GLS Paket Shop lokacije
- Overseas Express dostava
- Geopet location d.o.o. – lokalna dostava prema dogovoru
Dostava se izvršava do ulaza u stambeni objekt ili na kućni prag ako se radi o prenosivom paketu.
Kod stambenih zgrada dostavljač nije obvezan nositi pošiljku do kata ili unutar objekta.
2. Preuzimanje pošiljaka na paketomatima i paket shopovima
Kupci mogu odabrati preuzimanje pošiljaka putem:
- HP Paketomata
- BOX NOW paketomata
- GLS Paketomata
- GLS Paket Shop lokacija
Preuzimanje putem paketomata omogućuje fleksibilno podizanje pošiljaka 24/7, bez čekanja dostavljača.
3. Cijena dostave
Trošak dostave ovisi o:
- odabranoj dostavnoj službi
- masi i dimenzijama pošiljke
- vrsti proizvoda
- lokaciji isporuke
- načinu plaćanja
Dostupnost plaćanja pouzećem može ovisiti o vrijednosti proizvoda, trošku dostave, odabranoj dostavnoj službi i lokaciji dostave.
Plaćanje pouzećem nije dostupno za narudžbe kod kojih je vrijednost proizvoda s PDV-om manja od troška dostave s PDV-om. U tom slučaju kupac može odabrati jedan od dostupnih načina plaćanja unaprijed.
Kupci čija narudžba ne prelazi iznos od 60,00 € sami snose trošak dostave.
Besplatna dostava za većinu područja Republike Hrvatske ostvaruje se za narudžbe iznad
60,00 €, pod uvjetom da ukupna masa pošiljke ne prelazi 30 kg.
Za dostavu putem BOX NOW paketomata kupac ostvaruje pravo na besplatnu dostavu za narudžbe iznad
50,00 €, pod uvjetom da ukupna masa pošiljke ne prelazi 20 kg.
Ako narudžba prelazi navedene mase, odnosno ako zbog mase, dimenzija, količine proizvoda ili vrste ambalaže pošiljku nije moguće poslati kao jednu standardnu pošiljku, mogu se obračunati dodatni troškovi dostave.
U slučaju besplatne dostave Tobylex.net zadržava pravo odabira dostavne službe koja omogućuje sigurnu i optimalnu isporuku.
Za pojedine proizvode veće mase, volumena ili specifične ambalaže može biti obračunata dodatna naknada za dostavu.
4. Vrijeme dostave
Prema rokovima dostavne službe
Najčešće sljedeći radni dan
1 – 3 radna dana
1 – 3 radna dana
Prema dogovoru i dostupnosti
Rokovi dostave su informativni i mogu odstupati zbog blagdana, povećanog opterećenja dostavnih službi, vremenskih uvjeta ili više sile.
5. Dostava na otoke
Dostava na hrvatske otoke vrši se prvenstveno putem Hrvatske pošte i dostupnih paketomata kada je to moguće.
Za otoke koji nisu povezani mostom mogu vrijediti posebni uvjeti dostave i dodatni troškovi dostave.
6. Praćenje pošiljke
Nakon slanja pošiljke kupac dobiva broj za praćenje pošiljke putem e-maila ili korisničkog računa.
Status pošiljke moguće je pratiti putem stranica dostavnih službi.
7. Pregled pošiljke prilikom preuzimanja
Kupac je prilikom preuzimanja pošiljke dužan provjeriti eventualna vanjska oštećenja paketa.
Ako paket pokazuje vidljiva oštećenja ili nepravilnosti, preporučujemo odbijanje preuzimanja pošiljke te kontaktiranje korisničke podrške.
8. Kontakt i korisnička podrška
Za sva pitanja vezana uz dostavu, praćenje pošiljaka ili posebne uvjete isporuke slobodno nas kontaktirajte:
📍 Geopet location d.o.o.
Froudeova 34
10020 Zagreb
Zadnje ažuriranje: lipanj 2026.
TOBYLEX.NET • SHIPPING • DELIVERY INFORMATION
Shipping Methods and Delivery Information
Delivery of products purchased through the Tobylex.net online store is available exclusively within the Republic of Croatia.
We offer multiple shipping and parcel collection options to ensure fast, secure, and flexible delivery.
1. Shipping Methods
Shipments are delivered using the following delivery partners and services:
- Croatian Post – Paket24
- HP Parcel Lockers
- BOX NOW Parcel Lockers
- GLS Home Delivery
- GLS Parcel Lockers
- GLS Parcel Shops
- Overseas Express Delivery
- Geopet location d.o.o. – local delivery by arrangement
Deliveries are made to the entrance of residential buildings or directly to the doorstep for portable packages.
Delivery personnel are not obligated to carry shipments to upper floors or inside residential buildings.
2. Parcel Locker and Parcel Shop Collection
Customers may choose collection through:
- HP Parcel Lockers
- BOX NOW Parcel Lockers
- GLS Parcel Lockers
- GLS Parcel Shops
Parcel lockers allow flexible 24/7 pickup without waiting for a courier.
3. Shipping Costs
Shipping costs depend on:
- selected delivery service
- parcel weight and dimensions
- product type
- delivery location
- payment method
The availability of cash on delivery may depend on the value of the products, delivery cost, selected delivery service and delivery location.
Cash on delivery is not available for orders where the value of the products, including VAT, is lower than the delivery cost, including VAT. In that case, the customer may choose one of the available prepaid payment methods.
Customers whose order value is below €60.00 bear the shipping costs themselves.
Orders above €60.00 qualify for free shipping in most areas of Croatia, provided that the total parcel weight does not exceed 30 kg.
For BOX NOW Parcel Locker delivery, orders above €50.00 qualify for free shipping, provided that the total parcel weight does not exceed 20 kg.
If the order exceeds the stated weight limits, or if due to weight, dimensions, product quantity, or packaging type the shipment cannot be sent as one standard parcel, additional shipping charges may apply.
For free shipping orders, Tobylex.net reserves the right to select the most suitable delivery service.
Additional delivery charges may apply for heavy, oversized, or specially packaged products.
4. Delivery Time
According to carrier delivery schedules
Usually next business day
1 – 3 business days
1 – 3 business days
By arrangement and availability
Delivery times are informative and may vary due to holidays, increased carrier workload, weather conditions, or force majeure.
5. Island Deliveries
Deliveries to Croatian islands are primarily carried out via Croatian Post and available parcel lockers where possible.
Special delivery conditions and additional shipping charges may apply for islands not connected to the mainland by bridge.
6. Shipment Tracking
After dispatch, customers receive a shipment tracking number via e-mail or through their customer account.
Shipment status can be tracked via the delivery service websites.
7. Shipment Inspection Upon Delivery
Customers are required to inspect the package for visible external damage upon delivery.
If visible damage or irregularities are noticed, we recommend refusing the shipment and contacting customer support immediately.
8. Contact and Customer Support
For all questions regarding delivery, shipment tracking, or special delivery arrangements, feel free to contact us:
📍 Geopet location d.o.o.
Froudeova 34
10020 Zagreb
Croatia
Last updated: June 2026.